Help Center (FAQ)

How this site works...

Accounts & Wishlists

Accessing your account.

Do I need an account?

How do I start a wishlist?

Sales Reps & Rep Codes?

How do I get a Rep Code?

What are Representative (Rep) Codes?

Can I be a Rep?

Why do I need a Rep Code to update my cart?

Payment Methods

Why is your site in US dollars if you are a Canadian company?

Payment Methods

Lay-Buy and Layaway

Do you accept cash, money orders or e-transfers?

Redeeming rewards (beans)

Can I redeem my beans anytime? Can I be paid my beans in cash?

How come it won't let me redeem all my beans?

How much are beans worth?

How do I get reward beans?



Product Filtering

Browser Compatibility

Orders, Shipping, Duty & Taxes

Brokerage, Duty & Taxes

Will I have to pay Taxes, Duty and Brokerage when my shipment is delivered?

Shipping & Orders

Where do you ship to?

How much will shipping cost?

How long will it take for me to get my order?

Where will my order ship from? (Order fulfillment)

Why is shipping so expensive for my small item?


Refunds, Returns & Warranties


Warranty & Warranty Returns

Privacy, Terms and Conditions

Privacy Policy

Terms & Conditions



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